Private Class/Party Policy

Reservations

Reservations for private classes or parties are required.  For questions or to make reservations, please contact Georgia Rayna at  214-549-2383 or email her at teaspecialist@blueherontea.com.

  • ​To hold the date and time for a private class or party, a deposit equal to half the total price is required within 48 hours of requesting the event.

  • The remaining amount must be received five days in advance of the event.

  • The organizer who initiates contact with Blue Heron Tea Traditions is responsible for ensuring all participants pay in a timely manner.

  • Online prices are for in-store classes only; additional charges to travel and off-site setup will apply.

Please call 214-549-2383 prior to your visit to ensure seating arrangements are made.

Cancellations

  • If you choose to cancel your event, there will be a $10-20 processing fee per person.

  • Cancellation notice must be received and confirmed five days before class or event.

  • No refund is provided if you do not give notice or do not show up.

  • Cancellations must be handled by calling 214-549-2383 Monday through Friday, 9 a.m. – 5 p.m.

Rescheduling

  • If you must reschedule your tea event, please call as soon as possible.  Due to costs of supplies, rescheduling within 48 hours of the tea event will result in a $10-20 processing fee per person.

  • Rescheduling must be handled by calling 214-549-2383 Monday through Friday, 9 a.m. – 5 p.m.

 

Open Classes Policy

Reservations

​Reservations for open (non-private) classes are required.  For questions or to join a class, please contact 214-549-2383 or teaspecialist@blueherontea.com.

  • To reserve a seat for a class, payment must be made through the web site within 24 hours of the class. 

(See Current Events and Classes)

  • If you are planning to come with a group of friends, be sure your friends reserve their seat.

  • The class sizes are limited to a maximum of 8 people.

  • Children four years and older are expected to have a paid reservation. If not, the guardian will be charged at the end of the tea class.

​Cancellations of Open Classes:

  • Full refund is provided if cancellation notice is received and confirmed 48 hours before the class.

  • If you cancel within 48 hours of the class, there will be a $10 processing fee per person.

  • No refund is provided if you do not give notice or do not show up.

  • Cancellations must be handled by calling 214-549-2383 Monday through Friday, 9 a.m. – 5 p.m.

Rescheduling:

  • If you need to reschedule on another date or time, please contact Georgia at 214-549-2383 Monday through Friday, 9 a.m. – 5 p.m.

 

Tea/Teaware Refund Policy

Teas and Teaware

Choose your selections carefully. For our customers’ protection, no refunds or exchanges on teas. No refunds or exchanges on used items. The "gift tea" that is given to class participants at the end of specific classes has no monetary value, therefore it cannot be exchanged, substituted or refunded.

Shipping Damage

We always take measures to ensure products are securely packaged to reduce risk of damage during shipping. If items arrive damaged, please contact us by phone or email within TWO days of receipt and keep all original packaging. We will contact the carrier and file a claim. Please keep all packaging; customers may be asked to take photos to clearly show the extent of damage, or asked to take damaged items and packaging to the post office. If a replacement is available, we will happily send a replacement and cover the shipping costs. If no replacement is available, the customer may exchange it for another item of equal value.
 

 

Shipping Policy

​There are various shipping methods available. Please choose your shipping method carefully.

Texas or Oklahoma

  • Standard Shipping (3-8 business days): $5.95

  • Fifteen-Mile (15) Radius Delivery Fee (1-4 business days) $4.00  (Customer's phone number required.)

  • 2nd Day Air: starting at $16.67

  • Next Day Air:  starting at $47.46

  • In-Store Pick-up / Classes: This is for customers who wish to pick up their purchase at our store, located in northwest Dallas; or for those who are attending our tea classes.

Other States

  • Standard Shipping (3-8 business days): $8.95

  • 2nd Day Air: starting at $23.25

  • Next Day Air: starting at $55.96


CUSTOMER'S RESPONSIBILITY TO CHOOSE CORRECT SHIPPING METHOD:
As a merchant, it is our responsibility to make shipping clear and understandable.  It is our customers' responsibility to choose the correct method of shipping. 

If a customer incorrectly chooses "In Store Pick-up / Classes" instead of Standard, 2nd Day, or Next Day, we will not ship the items until the correct shipping amount has been paid.  In this case, we will send an invoice for the amount that is due to the email address provided by the customer when the order was placed.  If the invoice is not paid within one week, we will issue a partial refund, keeping $5.00 as a handling fee.

If a customer incorrectly chooses to pay a shipping charge when paying for a class or picking up an order, we will issue a store credit for the overpaid shipping charges.  Store credit must be used within one month.  If the credit is not used within one month, the customer forfeits the credit. Credits are not transferable to another customer.

By choosing the Fifteen-Mile (15) Radius Delivery option, the customer agrees the delivery address is within a 15-mile radius of our store (75229 zip code).  If a customer chooses Fifteen-mile Radius Delivery and the delivery address is outside the fifteen-mile radius, we will send an invoice for the amount due to the email address provided by the customer when the order was placed.  We will ship the order when payment is complete.  A customer's phone number is required to arrange delivery. If a phone number is not provided, we will request a phone number by sending an email to the address provided at the time of the order.  If the customer is not at the delivery address when package is delivered, the package will be placed in a discreet spot at that address and a photograph will be sent by text or email at the time and place of delivery.  Blue Heron Tea Traditions and its delivery drivers are not responsible for the package once it has been delivered.

 

(Shipping rates are subject to change.)

 

Privacy Policy

Introduction

At Blue Heron Tea Traditions, we strive to provide the best possible experience learning about, exploring, and purchasing teas, teaware and tea culture.  To perform transactions and curate your experience, it is necessary to collect certain personal data.  The privacy and security of your personal data is very important to us.  We want to be transparent in how and why we gather, store, and use your personal data.  We will also outline your choices regarding control of your personal data.

How do we collect information?

We collect your personal data in the following ways:

1. When you purchase products from us

To purchase our products, it is necessary to collect personal data such as name, shipping address, and similar contact information.  Furthermore, we retain a history of the products you purchase.

 

Because we use PayPal to process all on-line and most in-store transactions, we do not collect or store any debit or credit card information. (www.paypal.com)

2. Through the use of our web site

When you visit our web site, we gather traffic information (pages visited, length of time on each page) and general device information (device type, browser, etc.).  We use this information for measuring effectiveness and identifying improvements for the web site.

 

3. From direct communications with us

We may collect and store information you voluntarily provide in communication to us.  For instance, when you send us information on a “Contact Us” form, we will store your name, email address, and message content, so that we may respond.  When you provide us your name and email on an email sign-up sheet, we will use that information for occasional emails.  Regardless of the form of communication, if you voluntarily provide us with personal data, we will use that data only to return communications or provide you with opportunities for our products and services.

 

What type of information do we collect?

The table below lists the personal information we collect and use:

 

Data Collected

Description of Data Collected

name, email address, phone number

Contact information may be collected during the course of performing transactions and communicating with us.

shipping address, billing address

Your address will be used for shipping and billing.

history of products and services purchased from Blue Heron Tea Traditions

We collect and store a history of products and services you have purchased from us.

device category, operating system, browser, pages visited, date/time of each page visit, IP address, approximate location

Analytics software is used to record information about how visitors use our website. 

Information about the device used to access are website is recorded:

  • device category (computer, tablet, phone)

  • operating system (Windows, iOS, etc.)

  • browser

  • IP address (provides rough location information)

Information about visits to our web pages are recorded:

  • pages visited

  • date/time of each page visit

Note: We use PayPal to process all debit and credit card transactions.  We do not record debit/credit card numbers.  (www.paypal.com)

Why do we collect such personal information?

We collect the personal information, as described above, for the following reasons:

  • when you purchase products and services from us;

  • to contact you about products, services, tea related events, and tea education;

  • to improve product and service selection;

  • and to improve web site experience.

 

How do we store, use, share and disclose your site visitors' personal information?

Our website is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall.  For more information about Wix.com privacy policy see www.wix.com.

 

We use PayPal to process all debit and credit card transactions.  We do not record debit/credit card numbers.  PayPal provides technical, physical, and administrative security measures to protect your personal data.  For more information about PayPal’s security see www.paypal.com.

We store contact information, shipping address, and purchase history on secure computers, using firewall technology, at our office.

We do not sell, trade, or rent your personal information with any third party.  We will, if required by law or legal process, cooperate fully to provide information about a customer.

 

How do we communicate with our site visitors?

On occasion, we may contact you to notify you regarding your account, to send updates about our products and company, to provide information about teas, tea culture, and teaware, to poll your opinions through surveys or questionnaires, or to contact you as required by regulatory laws or agreements.  For these purposes, we may contact you via email, telephone, text messages, postal mail, or social media.

How do we use cookies and other tracking tools?

When you use our website, we use cookies to store small pieces of data which are sent and stored on your computer. Cookies are used on most modern websites to improve your experience.

For instance, we may use cookies to record the status of your previous visit and, upon return to the website, you continue your activity where you previously stopped.  We may collect statistical information about your device type, screen size, location, browser, operating system, IP address, and page visits, so we can make changes to improve your web experience and improve product and service selection.  Cookies may be used to help maintain a secure connection and to record which user is currently logged into our site.

You can control and/or delete cookies as you wish by checking your browser settings on each device.  For details, see aboutcookies.org.

If you have privacy concerns, you may disallow cookies on your computer or mobile device.  However, limiting the use of cookies and similar technologies might affect your ability to use our website.

 

What privacy choices are available to you?

You may decline to provide personal data during the course of performing transactions and communicating with us.  However, we may not be able to provide you with the requested products or services without minimal necessary information to complete the transactions.

You also have the right to access, update, correct, or delete any of your personal data we have collected.  To exercise these rights, please contact us, as specific in the section “How to Contact Us”, with your request and we will address your request in a reasonable period of time.  Please note, while any changes you request will be reflected in active user databases, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

Please contact us, as specified in the section “How to Contact Us”, if you want to opt-out of receiving any of our marketing emails.  If you opt-out of marketing emails, we may still send you information regarding any products or services you have purchased from us as necessary to complete your purchase or resolve your account.

You have the right to object to the processing of your information.  Submit your objection to us as specific in the section “How to Contact Us”, and we will stop using your information.  Please note that some of your information may be necessary to complete any outstanding transactions you have with us. 

 

Data Transfers

Blue Heron Tea Traditions does not transfer your personal data to any other entities except as indicated in this privacy policy as part of the normal course of doing business with us.  We do not sell, trade, or rent your personal information with any third party, and we never will.

 

Links

This website contains links to other sites.  Please be aware that we are not responsible for the content or privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Information of Minor Children

Blue Heron Tea Traditions does not knowingly collect information, including personal data, on any person under 13 years of age.  If you are under the age of 13 years, please do not provide any personal data to us.  If we learn that we have collected personal information of a child under 13 we will take steps to delete the information as soon as possible.

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time without prior notice.  If we make changes to this policy, we will post those changes here on this page.

 

How to Contact Us

If you have any questions or need to contact us regarding your privacy choices, please contact us at privacy@blueherontea.com or mail your request to: 3207 Catamore Lane, Dallas, TX, 75229.

 

This Privacy Policy was updated on March 6, 2019.